Software Engineering Manager - HIH - Evernorth

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview We are seeking a

to lead engineering delivery for a

, with a primary focus on

and

. The platform is built with

and

and supports a highly integrated enterprise ecosystem. Alongside platform modernization and production stability, this role will design and deliver

such as

using

. This role includes

while remaining

in architecture, code quality, and production issue resolution.

Lead design and delivery of

using

and

.Drive

, API design, and integration patterns across a complex enterprise ecosystem.Own end-to-end delivery across SDLC:

.Establish and enforce engineering best practices for

.Optimize system performance for

.

Design and build

using

for enterprise use cases (e.g., agent assist, summarization, knowledge retrieval, workflow automation).Implement

(embeddings + retrieval + vector search) tuned for relevance, latency, and reliability.Build

and tool-using patterns using frameworks such as

(or equivalent orchestration approaches).Define and drive AI quality practices including

.Support

and AI platform evolution aligned to roadmap and operational requirements.Integrate GenAI services into platform workflows via well-designed

, service interfaces, and security/compliance-aligned patterns.

Own production stability for both platform and AI components; lead

.Drive observability improvements across systems:

, and reliability metrics for critical workflows.Ensure operational readiness for releases, peak events, and production rollouts.

Manage, mentor, and develop engineers through coaching, feedback, and technical guidance.Build a culture of

.Support hiring and onboarding for blended

talent.

·   Any bachelor’s degree

delivery models.

Strong experience with:

, REST APIs, microservices

(or modern UI frameworks) and UI integration patterns  Working knowledge of:

Azure

practicesPerformance tuning and operational readiness for enterprise systems

Strong hands-on experience with:

for production services

, prompt engineering, embeddings, and retrieval patterns

and vector database concepts

(LangChain/LangGraph or equivalent)  Experience operationalizing AI systems with focus on:

Strong stakeholder management and communication skills; ability to translate requirements into technical execution.Comfortable providing hands-on technical leadership during design reviews and production scenarios.

Experience in Healthcare or

Experience with Contact Center platforms, agent workflows, or CRM-integrated systems.Experience delivering AI-powered enterprise features (agent assist, summarization, knowledge systems, workflow automation).Certifications in

are a plus.

·         11 .30AM IST to 8.30PM IST

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.