Operations Manager - Logistics & Transportation
Infosys
Făgăraș, RomaniaPosted about 1 month agoDiscoveredMatch locked
Transportation and Logistics
About the role
We are Infosys Romania
We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys
to redesign and elevate its
Global Business Services (GBS)
to world-class standards. To support this journey, we are seeking an experienced and dynamic
Operation Analyst - Logistics & Transportation
to join the
Greenfield GBS
team in Bucharest. This role will be is responsible for the day-to-day operational excellence and delivery of
Logistics & Transportation activities
across the EU region.
This role acts as a key link between global logistics standards and regional execution
, ensuring that the
Third-Party Service Provider (3PSP)
executes transportation planning, shipment execution, and distribution activities with accuracy, efficiency, and compliance.
The role focuses on "running the logistics engine"
-supporting carrier operations, managing transport execution, and resolving distribution challenges to ensure optimal service levels and cost efficiency across EU markets.
KEY RESPONSIBILITIES:
1. Operational Oversight & Vendor Management
•
3PSP Coordination
Act as the primary coordination and escalation point for logistics service providers (3PLs/transport vendors), ensuring delivery against agreed SLAs.
•
Execution Governance
Monitor the quality and accuracy of transaction execution (shipment planning, dispatch, freight booking) in systems (e.g., SAP TM, S/4HANA).
•
Service Delivery
Ensure timely execution of transport planning cycles, shipment scheduling, and delivery confirmations.
2. Regional Performance & Execution
•
KPI Accountability
Own and track performance of key Logistics & Transportation KPIs for EU, including On-Time Delivery (OTD), On-Time In-Full (OTIF), Freight Cost per Unit / Shipment, Transport Utilization & Load Efficiency, Lead Time Adherence.
•
Operational Reviews
Conduct regular performance reviews with 3PSPs and stakeholders to address service gaps.
•
Exception Management
Identify and resolve issues such as delivery delays, capacity constraints, shipment failures, and route inefficiencies.
3. Process Localization & Compliance
•
Standardization Adherence
Ensure all EU logistics operations follow global L&T process standards and minimize local deviations.
•
Documentation & Knowledge
Maintain SOPs, transport playbooks, and ensure vendor documentation is current and accurate.
•
Audit & Controls
Ensure compliance with internal controls, SOX requirements, transportation regulations, and safety standards.
4. Technology & Tactical Enablement
- Support shipment planning, carrier allocation, and route optimization activities.
- Validate transport plans to ensure alignment with delivery priorities and cost targets.
- Monitor execution of inbound and outbound deliveries across markets.
- Coordinate with warehouses, distribution centers, and carriers to ensure smooth flow of goods.
5. Stakeholder & Cross-Functional Alignment
•
System Utilization
Ensure effective use of logistics systems such as SAP S/4HANA, SAP TM, or equivalent TMS platforms.
•
User Acceptance Testing (UAT)
Support testing and validation of system enhancements or rollouts.
•
Data Integrity
Maintain accuracy of logistics master data (transport lanes, transit times, carrier data, freight rates).
6. Issue Resolution & Continuous Improvement
•
Regional Bridge
Act as liaison between Logistics, Warehousing, Customer Service, Procurement, and Finance teams.
•
Collaboration
Work with customer service and supply chain teams to manage delivery commitments and resolve service issues.
•
Conflict Resolution
Balance trade-offs between service levels, transportation costs, and operational constraints.
7. Issue Resolution & Continuous Improvement
- Identify root causes of logistics inefficiencies (delays, cost overruns, capacity constraints);
- Drive corrective actions with 3PSPs and internal stakeholders;
- Support continuous improvement initiatives, including route optimization, cost reduction, and automation opportunities.
Required Experiences & Qualifications
- University degree in Supply Chain, Logistics, Business Administration, or related field;
- 10+ years of experience in logistics, transportation, or distribution operations;
- Significant track record managing 3PSPs or BPO partners in a high-volume, keystroke-level environment;
- Hands-on experience with ERP/TMS systems (SAP S/4HANA, SAP TM, or similar);
- Experience navigating the diverse market landscape of EU and managing stakeholders across different time zones and languages;
- Experience in EU logistics operations is an advantage.
Must have competencies
- Analytical Thinking;
- Strategic Vision;
- Communication Skills;
- Problem Solving;
- Collaboration;
- Leadership;
- Adaptability.
Employee perks, benefits
- Long-term and stable cooperation;
- Benefit platform;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
- Modern, cozy and central location in Bucharest;
- Teamwork in a multicultural environment;
- Medical subscription and life assurance.
Skills
sap
Who can apply
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