Clinical Payments Associate - Europe/LATAM - Remote

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.

• Monitor and triage incoming emails, assigning them to appropriate team members.

• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.

• Prepare and distribute remittance documentation and payment confirmations.

• Maintain accurate records of ticket assignments, communications, and resolutions.

• Support the Clinical Payments team with administrative tasks such as updating trackers and organizing documentation

• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.

• Assist with the collection, validation, and organization of study documentation required for migration or reconciliation activities.

• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.

• Escalate issues, gaps, or discrepancies to senior team members for review and resolution.

• Strong written and verbal communication skills in English.

• Excellent attention to detail and organisational skills.

• Ability to manage multiple tasks and prioritise effectively.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Familiarity with Jira or other ticketing systems is an advantage.

• Team‑oriented with a proactive and solution‑focused mindset.

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.

• No prior industry experience required; internships or administrative experience are an advantage.

• Demonstrated interest in clinical research, healthcare, or financial operations.

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently. We love knowing that someone is going to have a better life because of the work we do. To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit or connect with us on LinkedIn. Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law