Analyst - English, French, Microsoft Windows
HCLTech
Capital District, Metro ManilaPosted 23 days agoDiscoveredMatch locked
About the role
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Job Description
Analyst - English, French, Microsoft Windows
Capital District, Metro Manila
Job Summary
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, a
Key Responsibilities
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, a
Skill Requirements
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge and certification would be an asset
- Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.
Other Requirements
- 1 year of previous IT experience (Customer Service & Technical Support
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Skills
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