Senior Process Expert, Operations

Looking for a candidate with experience in Equipment Maintenance & Repair (EMR) operations , responsible for managing daily operations, monitoring KPIs/SLAs, handling vendor and stakeholder queries, and ensuring smooth container maintenance and repair processes. The role requires strong stakeholder management, operational reporting and analytics, process improvement, compliance adherence, and the ability to drive operational excellence through standardization, automation, and continuous improvement initiatives. Experience in logistics, container operations, vendor management, and performance reporting is preferred.

You will be Responsible for:

• Managing daily EMR operations and ensuring KPIs and SLAs are achieved.

• Monitoring workflow, productivity, and quality to meet operational targets.

• Handling vendor, depot, and stakeholder queries and resolving issues promptly.

• Overseeing container maintenance and repair activities with accuracy and compliance.

• Building strong relationships with vendors, depots, and internal stakeholders.

• Preparing operational reports and analyzing performance trends.

• Driving process standardization, optimization, and continuous improvement initiatives.

• Ensuring adherence to EMR policies, repair procedures, and industry standards.

• Supporting audits, special projects, business transformation, and automation initiatives.

• Providing data-driven insights and recommendations to improve operational performance.

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com .