Operations Administrator

As an Operations Administrator, you'll play an important role in the day-to-day administration of employee benefit trusts and related structures. You'll be responsible for maintaining accurate records, preparing and processing documentation, and supporting the wider team with administration, documentation and operational processes.

Your attention to detail, organisational skills and commitment to delivering high-quality work will help ensure an efficient and reliable service for our clients.

This role offers excellent exposure to trust administration, financial services, operations and client services, making it a great opportunity for someone looking to develop their knowledge and build a long-term future within the industry. You'll gain hands-on experience, receive structured training, and be supported every step of the way as you grow professionally.

Key responsibilities include:

• Delivering high-quality administrative support across all Trust administration activities
• Maintaining accurate records and ensuring all tasks follow established processes
• Identifying opportunities for improving efficiency and minimising risk
• Responding promptly and professionally to written and telephone queries
• Ensuring accurate and timely personal time recording
• Meeting agreed service levels and contributing to team productivity
• Supporting the Team Manager with ad hoc duties and projects

To succeed in this role, you'll bring enthusiasm, a willingness to learn, and a strong eye for detail. You'll enjoy working in a busy environment, taking ownership of your work, and building positive relationships with colleagues and stakeholders.

We're looking for someone who can:

• Communicate clearly and professionally, both verbally and in writing
• Stay organised and effectively manage multiple tasks and priorities
• Demonstrate strong attention to detail and accuracy
• Use Microsoft Office and other business systems confidently
• Learn new systems, processes and technologies quickly
• Work to deadlines and remain calm under pressure
• Collaborate effectively within a team environment
• Hold a minimum Grade C (or equivalent) in GCSE Maths and English, and/or Grade C, at A-Level
• Commit to starting a relevant professional qualification (JFSC Table 5 or above)

Previous administration, customer service, financial services, banking, or office-based experience would be beneficial, but is not essential.

Please note you must have five years' residency in Jersey, entitled status or the equivalent right to work, to be considered for this role.