Sr Technical Lead (Support & Operations)

• Install, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.

• Manage middleware environments across Development, Test, UAT, and Production landscapes.

• Perform middleware capacity management, performance tuning, and health checks.

• Support application deployment, release activities, and environment migrations.

• Analyze and resolve middleware incidents, service requests, and problem tickets.

• Perform root cause analysis and implement preventive measures to improve platform stability.

• Design and implement middleware architecture, high-availability, and disaster recovery solutions.

• Develop as-is and to-be architecture assessments and deployment models for application and middleware environments.

• Collaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.

• IBM WebSphere MQ / MQ Series

• Deployment, configuration, patching, upgrades, and migrations.

• Linux (RHEL, CentOS, Oracle Linux)

• Unix (Solaris, AIX)

• Splunk

• BMC Remedy

• ServiceNow

• Enterprise Monitoring Tools

• Provide

for middleware platforms to ensure service availability and business continuity.

• Participate in shift rotations, on-call support, major incident management, and disaster recovery activities.

• Support critical production incidents and provide timely resolution within agreed SLA commitments.

• Coordinate with global teams and stakeholders to deliver round-the-clock support coverage.

Automation Skills

• Hands-on experience in Shell Scripting,

for infrastructure provisioning, configuration management, and automation.

• Strong scripting skills using

to automate operational and administrative tasks.

• Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

• Identify and implement automation opportunities to reduce repetitive operational activities and improve service quality.