Success Architect - B2B Commerce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise. •

Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations. •

Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption. •

Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.

As a Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry. Collaboration and Teamwork: Collaboration is at the core of our success, and as a Commerce Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Basic Requirements: •

years proven experience in Enterprise consulting, including implementing Enterprise software solutions in the Commerce space as a Lead Developer or Architect •

Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues •

Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy

•

Salesforce Order Management, E xperience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce •

Deep architectural knowledge in critical commerce domains, including: •

Experience designing and advising on solutions utilizing Salesforce Payments, payment gateway integrations, tokenization, subscription billing, and complex reconciliation/settlement processes. •

Track record of architecting solutions for B2B Marketplace models, focusing on multi-vendor management, complex catalog synchronization. •

Expertise in leveraging

capabilities to enable assisted sales, agent-managed account relationships, and comprehensive customer self-service portals. •

Experience implementing complex multi-cloud scenarios connecting B2B Commerce with other Salesforce Clouds (e.g., Sales, Service, Industries) to deliver a unified customer experience. •

Active Salesforce certifications such as B2B Solution Architect are highly desirable. •

Familiarity with modern enterprise technologies and trends, including AI/ML concepts, Customer Data Platforms (CDPs), and Data Lakes. Ability to understand and incorporate these technologies into broader architecture strategies. •

Experience working with geographically distributed teams and global enterprise customers. Comfortable collaborating across time zones and cultures to drive alignment and deliver solutions. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.