Customer Project Manager

As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly develop how Cisco delivers value to customers on a global scale. You will:

• Act as a strategic partner to executive leadership and key customer stakeholders, translating sophisticated technical delivery into compelling business value propositions
• Institutionalize next-generation project management methodologies, encouraging a culture of AI-fluency and innovation under Cisco's PMO framework
• Drive predictive delivery by using AI-driven insights to proactively lead project lifecycles, identifying and mitigating risks before they impact any constraints.
• Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic prioritization
• Present service business value to customers, influencing their assessment, planning, and management of critical projects

• Supervise sophisticated, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
• Lead large and complex infrastructure projects within an account or group of accounts
• Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
• Develop and present proposals and agreements to customers and internal stakeholders.
• Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
• Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
• Influence customers in the assessment, planning, and management of projects
• Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, encouraging a culture of innovation and AI-fluency

• Bachelor's degree or equivalent experience in Engineering or Technology (BE/B.Tech or equivalent)
• Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of

years.

• Minimum 3 Years experience working with Large Enterprise Size Customers.

• Proven experience in handling global, customer-facing projects in highly sophisticated functional or matrix organizations
• Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
• Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
• Superb communication skills.
• Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements

• Advanced degree or equivalent experience preferred e.g. MBA, MCA, or M.Tech
• Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
• Hands-on experience with Agile / Scrum project methodologies, demonstrating flexibility and delivery practices
• Basic knowledge equivalent to CCNA or higher, demonstrating understanding of networking and infrastructure concepts
• Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity
• Experience in program-level management, including revenue forecasting, margin optimization, and strategic resource planning
• Track record of successfully leading large-scale, cross-functional teams across geographies and business units

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com , do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.