Modern Workplace Solutioning Lead
Job Description
Modern Workplace Solutioning Lead
not primarily focused on a single technology or Microsoft product
Key Responsibilities
- Engage with
C-suite executives and senior client stakeholders
to understand their workplace strategy, business priorities, employee experience challenges, operational constraints, and transformation objectives.
- Lead
Modern Workplace solutioning and consulting engagements
, translating client business challenges into compelling, outcome-driven managed services solutions.
- Develop and articulate
end-to-end Modern Workplace strategies
covering technology, service delivery, operating models, transformation, governance, commercials, and continuous improvement.
- Demonstrate broad knowledge across the Modern Workplace portfolio, including:
•
Service Desk and End User Support
Digital Employee Experience (DEX)
Device Management and Device Lifecycle Management
Device as a Service (DaaS)
Workplace Security and Identity
Microsoft 365 and Collaboration
Azure Virtual Desktop (AVD) and Windows 365
Asset Management and Field Services
Automation and Self-Service
Microsoft Copilot and AI-enabled workplace solutions
ServiceNow integration and ITSM
Managed Workplace Services
Transition and Transformation
- Shape solutions around business outcomes, employee experience, productivity, cost optimization, operational resilience, security, and user satisfaction , rather than focusing solely on technology features or configurations.
- Work closely with
sales, account teams, delivery leaders, architects, commercial teams, and SMEs
to develop differentiated propositions and win strategic opportunities.
- Actively support and influence
pipeline development and opportunity creation
, identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses.
- Lead or contribute to
client workshops, discovery sessions, executive presentations, solution walkthroughs, and proposal discussions
.
- Develop compelling value propositions, solution narratives, operating models, transition approaches, service models, and commercial constructs for managed workplace opportunities.
- Define appropriate
governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks
aligned to client objectives.
- Understand and contribute to
commercial models
, including outcome-based services, consumption-based models, managed services, workplace outsourcing, and transformation-led engagements.
- Shape
Transition and Transformation (T&T)
strategies covering service transition, migration, workplace modernization, adoption, change management, and continuous improvement.
- Demonstrate understanding of emerging workplace trends, including Digital Employee Experience, Experience Level Agreements (XLAs), AI-enabled operations, AI governance, automation, self-service, and outcome-based workplace services .
- Position AI and Copilot capabilities based on
business value and measurable client outcomes
, including productivity, employee experience, service efficiency, knowledge management, and operational improvements.
- Build trusted relationships with client executives and demonstrate the ability to understand
what matters to the CIO and business
, not simply what technology needs to be implemented.
- Collaborate with delivery teams to ensure that proposed solutions are
commercially viable, operationally deliverable, scalable, and aligned with client expectations
.
- Support competitive assessments and develop differentiated solutions that position the organization as a
strategic Modern Workplace transformation partner
.
- Mentor solution architects and other team members on
consultative solutioning, executive engagement, workplace transformation, and outcome-based propositions
Required Experience & Skills
- Significant experience in
Modern Workplace consulting, solutioning, presales, managed services, workplace transformation, or IT outsourcing
.
- Strong experience engaging with
CIOs, CTOs, CHROs, IT Directors, and other senior client stakeholders
.
- Proven ability to
create and shape opportunities
, influence client strategy, and contribute to pipeline development.
- Broad understanding of the
end-to-end Modern Workplace ecosystem
, rather than deep specialization in only one technology.
- Strong understanding of managed services operating models, governance, service management, transition and transformation, and workplace outsourcing .
- Experience developing
RFP/RFI responses, proposals, solution designs, executive presentations, business cases, and commercial propositions
.
- Strong understanding of employee experience, DEX, XLAs, automation, AI, security, identity, collaboration, endpoint management, and modern workplace architectures .
- Ability to connect technology investments to
business outcomes, financial benefits, productivity, employee experience, risk reduction, and operational efficiency
.
- Strong commercial awareness and understanding of
outcome-based and managed services commercial models
.
- Excellent executive communication, storytelling, presentation, negotiation, and stakeholder-management skills.
- Experience working in a
large global systems integrator, IT services organization, or workplace managed services environment
Not included in the source posting: benefits.
Skills
Who can apply
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