Connecting Odds
HCLTech

Process Associate

HCLTech
Chennai, Tamil Nadu, IndiaPosted 23 days agoDiscoveredMatch locked

About the role

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Job Summary

Working in a virtual branch banking environment that includes Loans. Requirement for basic understanding of the banking environment. Responsible to validate, analyse and ensuring data is entered and updated on client’s application

Key Responsibilities

  1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
  1. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
  1. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
  1. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
  1. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

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Other Requirements

High levels of accuracy in transaction processing Ability to accurately comprehend the customer request while processing the account Comply with the Training and Competency requirements and complete required training in a timely manner Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making Apply now <div class="

Not included in the source posting: about the role, benefits.

Who can apply

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