Ecommerce Associate Account Director
Who We Are
A day in the life
Key Responsibilities
- Employ AI technologies to enhance and optimize business processes
- Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
- Lead weekly client calls on larger accounts; support PM-led calls on smaller accounts — own the performance narrative either way
- Translate Power Circuit roadmap outputs into weekly account priorities; flag when short-term performance pressure is pulling execution away from long-cycle strategy
- Track full-funnel performance across awareness, consideration, and conversion stages; surface insights that explain the measurement complexity in terms clients can act on
- Coordinate paid, SEO, content, email, and creative teams around a unified account strategy
- Support retention strategy: repeat purchase rate, LTV by acquisition cohort, and post-purchase lifecycle performance
- Flag when clients are interpreting last-touch metrics in ways that will lead to bad budget decisions; prepare the AD for those conversations
- Support the AD on quarterly strategy, renewal prep, and service expansion conversations
- Build and maintain strong client relationships; contribute to ≥90% retention across your accounts
- Work in Iris and nova daily; use performance data to surface issues before clients raise them; maintain Pulse cadence at 100%
Role Requirements
- 4–7 years in lifestyle, high-AOV, or considered-purchase marketing, with experience managing client relationships day-to-day
- Understands full-funnel strategy: how awareness, consideration, and conversion channels interact and where measurement gaps tend to appear
- Comfortable with multi-touch attribution limitations — knows what last-touch misses and can explain it clearly
- Familiar with upper-funnel channels (content, SEO, YouTube, programmatic) at a working level
- Has worked with brands where creative quality and storytelling are a competitive differentiator
- Has experience managing clients through longer measurement cycles without losing their confidence
- Strong written and verbal communication; can make a complex, multi-channel performance story legible to a non-technical client
Key Performance Indicators (KPIs)
- Expansion to Churn Ratio (ETCR)
- Net MRR across portfolio
- Client NPS (8+ avg)
- Monthly Service Expansion pipeline generation
- Power Circuit Certification (annual)
Most Important Things (MITs)
- Team Coaching and Development
- Marketing Strategy, Development and Execution
- Client Retention and Client Revenue Growth
Benefits & Perks
- Base salary paid in USD + commission opportunities
- Unlimited Time Off available on day one
- Fully flex work environment: full-remote, in-office, or hybrid
- Healthcare stipend: $50/month to support your healthcare or insurance costs
- National Holidays + 2 Mental Health Recharge Days per year
- Unlimited opportunities for growth & leadership within a rapidly growing firm
- Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
- Quarterly awards including prize money and recognition for outstanding performance
- Opportunities to be involved in company DEI initiatives
Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.
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Originally posted on Himalayas
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