Connecting Odds
HCLTech

Senior Process Associate

HCLTech
Chennai, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked

Job Summary

To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.

Key Responsibilities

  1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
  1. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
  1. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
  1. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
  1. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.

Skill Requirements

null

Other Requirements

null

Not included in the source posting: about the role, benefits.

Skills

swift

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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