Manager

Knowledge Management Framework & Platform Governance

• Own the CEMEA CMS knowledge management framework and govern Compass and SharePoint as trusted, accessible sources of seller content.
• Establish clear standards for content ownership, quality, lifecycle, structure, and review in partnership with Product, Commercialization, and Business Unit teams.
• Continuously improve content relevance, discoverability, platform adoption, and the overall seller knowledge experience.

AANR Governance & Validation

• Lead the regional AANR validation process, partnering with Finance, Sales Excellence, Product, and Sales to ensure submissions meet established recognition and evidence requirements.
• Validate and reconcile submissions for completeness, accuracy, consistency, and audit readiness, while identifying governance and data quality risks.
• Provide leadership with clear visibility into validation progress, key risks, remediation actions, and opportunities to strengthen the operating framework.

Sales Plays Approach & Delivery

• Own the CEMEA CMS Sales Plays operating model and coordinate the full lifecycle from prioritization and readiness through launch, seller activation, measurement, and post launch review.
• Orchestrate Global and Regional stakeholders across Product,

Commercialization, Marketing, Sales Excellence, and Sales to ensure clear ownership and consistent execution.

• Evaluate adoption, lead and pipeline contribution, and commercial outcomes to inform leadership decisions and continuously improve future Sales Plays.

Lead Management

• Own the regional lead management framework, connecting campaign activity, seller follow up, opportunity attribution, and pipeline reporting.
• Partner across Marketing, Product, Commercialization, Business Units, and Sales to improve lead quality, conversion, data discipline, and seller accountability.
• Monitor lead progression and performance, addressing process gaps and providing transparent reporting on execution and commercial impact.

CMS Training Management

• Own the CEMEA CMS training framework and calendar, orchestrating Global, Regional, and Business Unit enablement activities into a coordinated learning experience aligned with seller needs and commercial priorities.
• Establish a structured training needs assessment process, using seller feedback, business priorities, performance insights, and stakeholder input to identify capability gaps and prioritize learning interventions.
• Embed critical seller processes, tools, and governance requirements into onboarding and ongoing learning journeys to improve role readiness and execution consistency.
• Measure participation, adoption, seller feedback, and effectiveness to continuously improve training quality and business impact.

SIP Governance Support

• Serve as the designated backup for SIP governance, supporting continuity of validation, reporting, and governance activities when required.
• Partner with Finance, Sales Excellence, and business stakeholders to maintain data accuracy, process compliance, and reliable performance reporting.
• Support process documentation and improvement initiatives that strengthen governance consistency and operational resilience.

Other

• Design and continuously improve regional operating models, workflow standards, ownership structures, and controls for assigned seller processes, translating Global frameworks into practical CEMEA execution.
• Establish structured feedback loops with sellers, Business Units, and Regional stakeholders to identify process friction, assess effectiveness, and inform future improvements.

Qualifications

• BA/BS in Business, Economics, or Finance. Preferred candidate with MBA/ relevant masters degree.
• 6-8 years experience in sales/ sales support, marketing, finance or equivalent fields
• Experience in process optimization, sales and lead management within B2B organizations, ideally with multi-product solutions
• Experience in and/or significant exposure to the financial services/payments industry required
• Must be detail oriented to ensure accuracy and quality of output
• Proficiency in tools like Claude, Co-pilot, Perplexity, Power BI and Tableau
• Global or multi-national business experience strongly preferred
• Ability to work effectively with a diverse team and produce time sensitive deliverables

Key Competencies:

• Structured thinker with strong analytical and decision-making skills
• Excellent collaborator, able to influence without authority and rally resources to achieve business goals
• Adaptable and quick learner, comfortable with complexity and ambiguity

• Innovative, able to think outside the box and drive projects to completion
• Attention to detail, supporting recommendations with data and facts
• Strong personal presence and communication skills, both verbal and written
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.