Track Lead
HCLTech
Chennai, Tamil Nadu, IndiaPosted 21 days agoDiscoveredMatch locked
Full-time
Job Summary
To assign and track tickets and change requests for service delivery.
Key Responsibilities
- To monitor and track tickets/change requests and manage SLAs.
- To work towards continuous improvement and perform root cause analysis on an ongoing basis.
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
- To develop and guide the team members in enhancing their technical capabilities and increasing productivity
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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