Connecting Odds
HCLTech

Process Associate

HCLTech
Noida, Uttar Pradesh, IndiaPosted 21 days agoDiscoveredMatch locked
Full-time

HCL Job Level

E0.1

Function/Domain

Accounts Payable / Procure to Pay function

Role Location

Noida

Positions

Process Associate

Experience

0 - 1 years

Job Profile

  • Be responsible for Amazon connect calls, Troubleshooting, Customer queries
  • Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs

Required Profile/ Experience

  • Excellent communication skills (written & verbal)
  • Problem-solving and customer service mindset
  • Ability to handle high-volume transactions and queries

Education Requirement

  • Accounting Graduate

Shift

  • US shift

Key Responsibilities

  1. Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
  1. Accurately Enter, Update, And Manage Data In Various Systems And Databases.
  1. Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
  1. Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
  1. Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements

null

Other Requirements

null

Not included in the source posting: about the role, benefits.

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.

Apply