Service Delivery Manager - F&A - AP 4C

Accounts Payable Operations Oversight

Manage day-to-day AP operations, including invoice receipt, validation, posting, and payment processing.

Ensure timely processing of invoices and payments in accordance with company policies and service level agreements (SLAs).

Resolve complex invoice discrepancies, blocked invoices, and exceptions.

1. Team Leadership & Performance Management

Lead and manage a team of AP analysts or associates (onshore and/or offshore).

Monitor team performance against KPIs (e.g., invoice turnaround time, payment accuracy, aging).

Coach and mentor team members to foster continuous improvement and accountability.

1. Service Delivery & Client Satisfaction

Ensure all deliverables meet quality, efficiency, and compliance standards.

Act as the primary point of contact for internal stakeholders (procurement, finance, business units) regarding AP services.

Address escalations promptly and drive root cause analysis for recurring issues.

1. Process Standardization & Continuous Improvement

Identify and implement process improvements, automation opportunities (e.g., OCR, RPA), and lean initiatives.

Maintain and enhance process documentation, SOPs, and control checklists.

Streamline AP workflows to improve throughput and reduce manual interventions.

1. Compliance & Risk Management

Ensure compliance with internal controls, company policies, tax laws (e.g., VAT, GST), and regulatory requirements (e.g., SOX).

Support internal and external audits by preparing reports and responding to queries.

Enforce segregation of duties and approval workflows to minimize fraud risk.

1. Stakeholder & Vendor Management

Collaborate with procurement, treasury, and accounting teams to ensure aligned processes.

Liaise with vendors to resolve payment issues, disputes, or delayed invoices.

Monitor vendor master data for accuracy and assist in onboarding and compliance checks.

1. Reporting & Analytics

Deliver regular reporting on AP metrics, performance dashboards, and exception logs.

Analyze trends in invoice volumes, aging, early payment discounts, and missed payment deadlines.

Provide insights to improve working capital through payables optimization.

1. Technology & Systems Management

Manage AP-related modules in ERP systems (e.g., SAP, Oracle, Coupa, Ariba, NetSuite).

Collaborate with IT on system enhancements, integrations, and issue resolution.

Ensure data accuracy and integrity across platforms.