General Manager - Hodgkins

We are seeking an experienced

to provide overall leadership and accountability for the Hodgkins branch, with responsibility for operational performance, financial results, customer satisfaction, and team effectiveness. This role is based in Hodgkins, IL and offers an onsite with flexibility work environment. The General Manager oversees all branch functions and drives execution against the Annual Operating Plan and key business metrics, including profit and loss, asset management, safety, quality, and customer experience. As the senior leader for the branch, this position drives market growth, strengthens customer engagement, and fosters a high-performance, service-focused culture aligned with Cummins' values.

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Lead all operations for the Hodgkins branch, with full responsibility for financial performance, asset management, and balanced scorecard results. •

Apply strong industry knowledge and an understanding of Cummins' service offerings to support vehicle servicing operations and deliver value to customers. •

Own and execute the Annual Operating Plan, translating strategy into day-to-day operational priorities and measurable results. •

Build and maintain tight, trust-based relationships with external customers through frequent interaction, proactive communication, and a strong understanding of customer needs. •

Support market growth through disciplined execution of customer-facing initiatives and projects, coordinating cross-functional resources to deliver on commitments. •

Drive customer satisfaction through Net Promoter Score and Lens of the Customer insights, embedding a customer-first mindset across all branch activities. •

Oversee warranty submission and resolution, identify recurring service or warranty trends, provide feedback to improve products and processes, and improve Repair Event Cycle Time. •

Lead, develop, and motivate branch employees by fostering collaboration, accountability, and inclusion, while reinforcing Cummins' values and performance expectations. •

Champion a strong health, safety, and environmental culture, ensure regulatory and policy compliance, and promote corporate responsibility within the branch and local community.

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Ability to interpret financial data and apply key indicators to drive sound decisions and strong business outcomes. •

Demonstrated focus on customer relationships, service quality, and delivering solutions that meet evolving customer expectations. •

Proven ability to work effectively with people at all levels, lead teams through change, and build a positive, engaged work environment. •

Understanding of service operations, market dynamics, and customer needs within the vehicle or industrial service space. •

Clear, adaptable communication style that supports alignment with employees, customers, and partners. •

Ability to manage priorities, deliver results, and maintain engagement in a fast-paced, customer-facing environment. •

Uses feedback to grow as a leader and manages relationships and conflict constructively. •

Champions health, safety, service capability principles, and an inclusive workplace that values diverse perspectives.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

General Management

Cummins Inc.

On-site with Flexibility

Exempt - Experienced

$138000

$230000

2427317

No

No

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.