Manager, Customer Success Operations

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• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.

• Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.

• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.

• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.

• Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.

• Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.

• Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.

• Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward.

• Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick.

• Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.

• Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.

• Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used.

• Comfort operating in a scaling environment where not everything is defined and structure must be created.

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$104,800—$176,400 USD

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.