Tech Manager Operations
Trafilea
United StatesPosted 26 days agoDiscoveredMatch locked
RemoteFull Time
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You’ll lead the transformation of IT Ops into a
highly automated, AI-powered, KPI-driven system
that directly impacts business performance (CVR, LTV, revenue).
This is not a maintenance role. This is a
build & scale role
.
You will
- Rebuild IT Operations using
AI, automation, and data (n8n, GPT, workflows)
- Own incident management performance (MTTA, MTTR, SLA) and
turn it into a competitive advantage
- Design and scale a
Business Support engine
that removes bottlenecks across Product, Marketing, and Growth
- Implement AI-driven systems to
auto-categorize, prioritize, and resolve incidents
- Lead
cybersecurity strategy, infrastructure reliability, and service delivery at scale
- Build and scale a
Requirements
•
5+ years leading IT Operations / Tech Ops teams
in high-scale environments (e-commerce, SaaS, or similar)
•
3+ years owning cloud infrastructure (AWS required)
— including production systems, networking, and reliability
- Proven track record improving
MTTA, MTTR, and SLA performance
in real environments (not theoretical)
- Experience implementing
automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
- Hands-on experience managing
incident management systems, service desks, and escalation processes at scale
- Experience working in
fast-paced, high-growth environments
with constant prioritization changes
- Strong understanding of
business impact of tech (conversion rate, revenue impact, downtime cost)
- Proven experience
building or scaling teams
(hiring, structuring, performance management)
- Experience working with
KPIs, dashboards, and data-driven decision making
- Strong communication skills with the ability to
interact with technical and non-technical stakeholders
- Advanced English level (you’ll work with global teams.
Originally posted on Himalayas
Not included in the source posting: what you'll do, benefits.
Skills
artificial-intelligenceawscybersecurity
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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