Associate Director, Orchestration Engine

• Serve as the primary Orchestration Engine partner for assigned portfolio and brand teams.

• Partner with brands to define desired cross-channel customer experiences and   identify   high-value orchestration opportunities.

• Translate portfolio priorities into a sequenced backlog of NBA, audience activation, journey orchestration, and workflow use cases.

• Assess opportunities based on business value, customer and patient impact, readiness, feasibility, and potential for enterprise reuse.

• Identify   common requirements across brands and translate them into reusable decisioning patterns and activation capabilities.

• Translate brand   objectives   and customer journey needs into business requirements, user stories, decision rules, and acceptance criteria.

• Define how data, analytics, AI-generated recommendations, business rules, and human judgment should come together in operational workflows.

• Co-design orchestration capabilities with Decision Sciences, Technology, CRM, CDP, content, channel, and vendor partners.

• Define eligibility criteria, prioritization requirements, workflow handoffs, approval points, and business guardrails.

• Ensure recommendations are relevant, explainable, compliant, and actionable within Marketing workflows.

• Represent portfolio requirements while   aligning to   enterprise Orchestration Engine standards and architecture.

• Provide business ownership from discovery and design through testing, deployment, and optimization.

• Coordinate brand participation in workshops, requirements validation, user acceptance testing, and release readiness.

• Partner with Technology and vendor teams to resolve requirements, dependencies, risks, and implementation decisions.

• Coordinate rollout and adoption   plans   with brand, Marketing Operations, and   change-management   partners.

• Drive adoption of Orchestration Engine capabilities across the assigned Marketing organization.

• Gather user feedback and translate learnings into product, workflow, and roadmap enhancements.

• Help extend successful capabilities efficiently across   additional   brands and use cases.

• Apply enterprise standards for NBA, decision logic, audience activation, journey orchestration, and human-led decision-making.

• Ensure business rules, eligibility criteria, prioritization logic, and   approval   workflows are documented and governed.

• Partner with Legal, Regulatory, Privacy, Compliance, and other control functions as appropriate.

• Define success measures for assigned orchestration use cases.

• Monitor adoption, recommendation   utilization , workflow performance, and business impact with analytics partners.

• Use performance data and stakeholder feedback to improve decisioning patterns and customer   experiences .

• Serve as the bridge between brand stakeholders, Decision Sciences, Technology, activation teams, and vendor partners.

• Lead matrixed teams through   requirements   definition, design decisions, testing, deployment, and adoption.

• Communicate   portfolio   roadmap progress, decisions, risks, dependencies, and impact.

• Translate analytical, AI, and technical concepts into clear business implications and actionable recommendations.

• Balance portfolio-specific needs with enterprise scalability and reuse.

• Experience partnering directly with pharmaceutical brand teams and commercial stakeholders.

• Understanding of brand planning, omnichannel Marketing, customer engagement, and commercial workflows.

• Experience acting as a business product owner or product lead, including   requirements   development, backlog management, testing, deployment, and adoption.

• Experience translating customer   journey   needs   into   scalable workflows and business capabilities.

• Familiarity with NBA, CRM, CDP, audience targeting, marketing automation, content platforms, or channel activation.

• Experience operationalizing analytics, machine-learning outputs, or AI-generated recommendations within business processes.

• Ability to distinguish brand-specific needs from reusable enterprise capabilities.

• Experience driving adoption of new platforms, tools, or workflows across Marketing teams.

• Understanding of   governance, privacy, compliance, and regulatory requirements in life sciences.

• Demonstrated ability to lead matrixed teams spanning business, analytics, Technology, operations, and external vendors.

• Strong structured problem-solving, stakeholder management, facilitation, and communication skills.

• Ability to translate technical and analytical concepts into clear business requirements and recommendations.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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