Associate Director, Product Management, Patient CRM

Develop and maintain documentation of process workflows, BPMN models, data maps/metrics and best practices

• Partner with IT Solution Architect to translate workflows into system design along with the desired data elements.
• Perform reviews of the wireframes and prototypes by partnering with IT to ensure requirements and product specifications are met
• Perform user acceptance testing to ensure requirements and product specifications are met
• Periodic review of workflow process to ensure the updates to patient journey process and end user feedbacks are incorporated
• Knowledge of Salesforce CRM functionalities, Salesforce reporting capabilities and patient data management
• Knowledge of patient data regulatory standards – HIPAA, GDPR
• Share best practices and insights with team members and stakeholders to foster a culture of process-driven and user-centric thinking

• 3–5+ years of experience in process management, business analysis and  solution architecture.
• 3+ years of experience in Salesforce CRM architecture, specifically within healthcare, patient services area.
• 3+ years of experience in CRM configuration, Salesforce Health Cloud/ Salesforce LifeScience Cloud, Process Builder/Flows and process data mapping.
• Knowledge of Agile methodology
• Domain knowledge of patient relationship management, HIPAA compliance.
• Strong ability to document complex workflows and translate them into actionable system requirements
• Understanding of process modeling methodologies, usability principles and accessibility standards
• Proficient in using various process mapping tools (e.g., ARIS, Visio) and modeling standards such as Business Process Model and Notation (BPMN)
• Proven experience understanding the needs of the customer and strong problem-solving skills
• Proven successful collaboration and communication with IT and other key cross-functional partners
• Able to successfully juggle the competing demands of multiple concurrent projects
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field
• Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
• Ultra/Rare disease experience a plus
• Demonstrated success working within cross-functional teams and ability to coordinate with cross-functional teams to deliver project success
• Strong empathetic, communication and listening skills
• Ability to act with urgency, flexibility, and creativity
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Demonstrates initiative, teamwork and accountability
• Excellent analytical, communication and presentation skills
• Proficient in MS Tools, Visio, PowerPoint and Excel
• Certifications like Certified Business Process Architect (CBPA), Six Sigma (Green/Black Belt), Salesforce or similar are highly valued.
• Experience in Accessibility/ Inclusive Design – i.e. ensuring the best experience for all users, independent of their (dis)ability

⠀ Annual base salary for this position ranges from 135,324.00 to 177,612.75. AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.