Sr Analyst
HCLTech
Noida, Uttar Pradesh, IndiaPosted about 1 month agoDiscoveredMatch locked
Job Summary
We are seeking a highly motivated and customer-focused Service Desk Engineer to provide Level 1/Level 2 IT support services in a 24x7 operational environment. The candidate will be responsible for incident resolution, service request fulfillment, troubleshooting end-user issues, supporting collaboration platforms, and ensuring high service availability across global locations.
Key Responsibilities
• Provide first-line and second-line technical support to end users.
• Handle incidents, service requests, and escalations as per defined SLAs.
• Monitor, troubleshoot, and resolve hardware, software, and network-related issues.
• Support major incident management activities and critical issue resolution.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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