Tower Lead (Support & Operations)
HCLTech
Melbourne City, Victoria, AustraliaPosted 24 days agoDiscoveredMatch locked
Job Summary
To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.
Key Responsibilities
- To ensure generation of tower level EE & EN revenue
- To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
- To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
- To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
- To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives     Â
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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