Analyst Operations T3 (Health Nav)
Analyst - Operations(T3): - Band 3
Role Description
Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.
- Understands and contributes positively to meeting client SLA's, PG's.
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Maintain internal & client defined quality scores.
- Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
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Ensuring proper documentation and follow-ups and follow SOP's
Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
Work with leads to ensure delivery in accordance with standard operating procedures
Take complete ownership of self-learning & development
Ability to work in a fast-paced environment with short deadlines.
Eligibility Criteria
- Bachelor's degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
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4+ years of work experience.
Excellent verbal and written communication skills.
Can work evening/night shifts as per business requirement
Basic computer knowledge (MS-Office, Excel)
Position: Analyst
Not included in the source posting: about the role, what you'll do, benefits.
Skills
Who can apply
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