Connecting Odds
HCLTech

Senior Process Associate - Order Mgmt - Lead to Cash

HCLTech
Sholinganallur, Tamil Nadu, IndiaPosted 24 days agoDiscoveredMatch locked

EDUCATION

  • Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

  • 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
  • Experience with SAP is preferred
  • Utility domain work experience will be an added advantage

Key Responsibilities

  • Process daily billing and handle failed transactions with good judgment.
  • Resolve billing issues and customer queries from SAP and exceptions.
  • Prepare, review, and validate billing documents for accuracy.
  • Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
  • Escalate unresolved issues to supervisors promptly
  • Ensure invoices are processed accurately and submitted on time.
  • Review and adjust invoices when corrections are needed.
  • Perform any additional tasks as required by the business
  • Ensure 100% adherence on all compliance requirements

Skill Requirements

  • MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
  • Very Good communication skills
  • Focuses on delivering a positive customer experience
  • Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
  • Ability to multi-task and prioritize the task based on the criticality.
  • Strong organizational and time management skills - ability to organize

Other Requirements

  1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence

Not included in the source posting: about the role, benefits.

Skills

excelsap

Who can apply

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