Connecting Odds
HCLTech

Service Delivery Director (DPO)

HCLTech
Chennai, Tamil Nadu, IndiaPosted 23 days agoDiscoveredMatch locked

About the role

jobColumnOne" role="region" aria-labelledby="jobColumnOneRegion" style="width:50%;"> Job Description Service Delivery Director (DPO) Chennai, Tamil Nadu

Job Summary

To oversee operations management, ensure client SLA and internal metrics are met, manage people, drive Kaizen and innovation, and maintain a solution-oriented mindset.

Key Responsibilities

  1. Lead Process Improvement And Contribute To Overall Growth.
  1. Enhance Operational Systems, Processes, And Policies To Support
  1. Provide Supervision And Coaching To Team Leaders And Managers.
  1. Understand Client Requirements And Ensure The Support Team Meets Client Expectations.
  1. Monitor And Report On Key Performance Indicators To Stakeholders.

Skill Requirements

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Other Requirements

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Not included in the source posting: about the role, benefits.

Who can apply

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