Administrator (Tools & Automation)

• Working on UI Actions / UI policy / Access Control Lists, etc.

• Developing ESS page- Content Management

• Writing various Server side scripts using Script Includes.

• Configured License Management module for necessary Compliance check.

• Used ACL’s for controlling the security mechanism in Service Now.

• Domain Separation and designing the Process and data flow within various domains.

• Developing Composite Service Requests within Service catalog Module.

• Responsible for the technical specification and implementation of the SNOW integration.

• Develops the technical solutions, implements them and performs the component integration tests.

• Understand the business needs and the needs to standardize processes and build this into the design.

• Understand the large-scale thinking and approach needed for success of the project.

• Leading platform upgrades.

• Configuring complex reports

• Debugging of system logs

• Monitors and reports on progress in completing projects and accomplishing goals.

• Collaborate with various cross functional teams to define and determine integration requirements.

• Drive organization to improve data integrity for company-wide analytics.

• Experience in Admin, Configuration & Development related activities in ServiceNow.

• Expertise level of understanding of ServiceNow is required.

• Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist

• Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

• Fair understanding of content management, developing ESS Page.

• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

• Experience in Admin, Configuration & Development related activities in ServiceNow.

• Expertise level of understanding of ServiceNow is required.

• Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist

• Configuration/Development knowledge of

Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM

• Fair understanding of content management, developing ESS Page.

• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.

• Extensive knowledge of JavaScript and

• Familiarity with SQL, HTML and CSS.

• Knowledge of XML and structural programming concepts.

• Experience on non-ITSM modules e.g., ITOM, ITBM etc.

• Experience in Solution design and architecture design.