Senior Process Manager - Invoice to Pay, Finance and SCM

We are looking for a seasoned PTP professional with strong team handling experience, hands-on invoice processing knowledge, and exposure to global procurement tools. The role involves managing end-to-end PTP operations, ensuring SLA adherence, and driving supplier enablement in a client-facing environment.

Key Responsibilities:

• Manage and oversee end-to-end PTP operations (Invoice Processing, Query Handling, SES, Issue Resolution)

• Manage client expectations and ensure timely delivery of assigned work.

• Lead and handle a team, ensuring productivity, quality, and SLA compliance

• Ensure accurate and timely invoice processing and exception handling

• Work closely with clients as a primary SPOC for PTP-related operations and escalations

• Monitor and drive SLA/KPI adherence (TAT, accuracy, backlog, FPY)

• Support and drive supplier enablement activities, ensuring smooth onboarding and adoption

• Perform RCA and implement process improvements to reduce delays and errors

• Collaborate with internal stakeholders (Procurement, AP, Business teams)

• Ensure compliance with SOPs, audit requirements, and client-specific guidelines

• Willingness to work in

• Experience in PTP / Procurement Operations

• Proven experience in team handling / supervisory role

• Strong hands-on knowledge of Invoice Processing (2-way / 3-way match, exception handling)

• Experience in client-facing roles, handling stakeholder communications

1. Supervising Staff, Ensuring Efficient Operation, And Overseeing The Entire Accounts Payable Process

1. Creating And Maintaining Systems, Procedures, And Policies To Ensure Adherence To Company Guidelines

1. Making Sure That Vendor Invoices And Expense Vouchers Are Paid On Time To Maintain A Good Credit Reputation And Avoid Legal Issues

1. Selecting, Hiring, And Training Accounts Payable Staff To Ensure Efficient Operation

1. Conduct Performance Discussion With Team To Evaluate Their Annual Rating And Performance As Per Set Objectives

1. Expertise In Invoice To Pay Processes With A Solid Understanding Of Relevant Tools And Technologies.

1. Strong Client Management Skills With The Ability To Foster And Maintain Business Relationships.

1. Excellent Business Acumen And Strategic Thinking Capabilities.

1. Proficiency In Budget Management And Project Scheduling.

1. Strong Leadership Skills With The Ability To Supervise And Develop Team Members Effectively.

1. Optional But Valuable Certifications: Certified Accounts Payable Professional (Capp), Certified Management Accountant (Cma), Or Equivalent