Program Manager, CRM and Loyalty

• Drive planning, execution, and delivery of CRM, loyalty, and integrated marketing programs.

• Develop program roadmaps, timelines, success metrics, and delivery strategies.

• Manage multiple workstreams and dependencies across teams and stakeholders.

• Identify risks, solve issues proactively, and keep programs moving forward.

• Build trusted relationships with client stakeholders.

• Lead status meetings, program reviews, and executive presentations.

• Translate business objectives into actionable delivery plans.

• Help clients navigate change and transformation initiatives.

• Partner closely with strategy, creative, technology, analytics, and operations teams.

• Coordinate work across distributed teams and time zones.

• Align stakeholders around priorities and guide teams through ambiguity.

• Monitor workloads, resolve conflicts, and facilitate solutions when challenges arise.

• Maintain program health, timelines, and quality standards.

• Manage program budgets and forecasting.

• Track progress against goals and communicate status to leadership.

• Capture learnings and best practices to improve future programs.

• 3-5+ years of experience in a

role within an agency, marketing, consulting, or similar environment.

• Proven experience leading cross-functional teams and managing complex programs.

• Experience supporting CRM, customer engagement, marketing technology, or digital transformation initiatives.

• Strong client-facing and stakeholder management skills.

• Exceptional communication, organization, and problem-solving abilities.

• Experience working across multiple disciplines, including strategy, creative, technology, analytics, and delivery teams.

• Experience presenting to senior leaders and executives.

• Experience with

.

• Experience managing CRM transformation initiatives.

• Familiarity with marketing technology platforms, CRM systems, and marketing automation tools.

• Experience working with Fortune 500 brands and complex enterprise organizations.

• Experience partnering closely with strategy teams and overseeing strategic workstreams.

• A strong communicator who can influence without direct authority.

• Comfortable working through ambiguity and change.

• Skilled at bringing diverse teams together around a common goal.

• Able to balance strategic thinking with hands-on execution.

• Experienced in navigating the pace and complexity of agency life.

• Work on cutting-edge CRM and loyalty programs for leading brands.

• Collaborate with talented strategy, creative, technology, and analytics teams.

• Gain visibility with senior leadership and clients.

• Make a meaningful impact on high-profile customer experience initiatives.

• Enjoy the flexibility of a remote-first environment.

If you're an agency-savvy Program Manager who enjoys leading complex CRM and loyalty programs while partnering with a variety of teams and stakeholders, we'd love to hear from you. 🚀

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. The annual salary range for this position is $94,000 - $150,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include:

• Short-term and long-term disability insurance,