Customer Service Agent: Dutch (afternoon shift)
Fever
SpainPosted 19 days agoDiscoveredMatch locked
RemoteFull TimeCustomer Service
Hey there!
We’re Fever , the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever ’s mission.
The Job - Responsibilities
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Customer Service by e-mail, phone or social media for solving any incidents generated
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Managing incoming calls and chats and customer service inquiries
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Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
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Follow communication procedures, guidelines, and policies
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Take the extra mile to engage customers
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Requirements
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Have excellent interpersonal and communication skills.
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Be decisive and organized.
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Love being part of a dynamic team in a growing company.
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High or Native Dutch level
and fluent in Spanish or English
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It is a plus previous experience with a ticketing system, desirable Zendesk.
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Benefits & Perks
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Working comfortably at home (100% remote)
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Full-time job
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Resources necessaries for the daily job
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Job growth inside our amazing company
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Very good team atmosphere
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40% discount on all Fever events and experiences
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Health Insurance
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Gympass
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This role is located in Spain.
Thank you for considering joining Fever . We cannot wait to learn more about you!
If you want to learn more about us: Fever 's Blog | |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Originally posted on Himalayas
Who can apply
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