Connecting Odds
HCLTech

Process Associate-Voice

HCLTech
Capital District, Metro Manila, PhilippinesPosted 24 days agoDiscoveredMatch locked

Job Summary

To work independently and provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA and quality standards.

Key Responsibilities

  1. Improving Skill Level Through Self Development / Nominating Training Programs Skill Reverification Tests
  1. Meet The Defined Quality Scores And Process Improvement
  1. The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
  1. To Consistently Meet Or Exceed Csat Parameters As Defined For The Process.

Skill Requirements

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Other Requirements

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Not included in the source posting: about the role, benefits.

Who can apply

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