Data Center Specialist (Starlink)

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide.

• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network

• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation

• Rack and stack router and server hardware on designated locations around the world

• Install servers and upgrade/replace parts of the servers following MOPs

• Investigate and resolve issues with onsite commercial network and routing hardware

• Improve existing, and create new, training documentation for continuous improvement of team skills

• Coordinate the shipment and logistics of equipment and parts to POP sites

• Executing spare parts strategy to ensure availability and minimize downtime

• Coordinate and perform data center site surveys for potential new POP sites

• Perform wireless validation surveys for VIP events and Global market access support

• High school diploma or equivalency certificate

• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications

• Meticulous attention to detail, standards, and documentation

• Ability to read, understand, and follow MOPs

• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)

• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)

• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers

• A methodical approach to fixing problems and the ability to research solutions independently

• Fluency in languages in addition to English

• Training on SpaceX specific tools and processes will be provided

• Eagerness to learn new technologies in a rapidly evolving work

• Excellent communication and collaboration skills to work in team environments

• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks

• Ability to travel as required; travel will be approximately 75% of the time to US or international gateway sites

• General physical fitness and the ability to lift up to 50 lbs. is required for some tasks

• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings and climbing hand over hand

• Ability to work at elevated heights

• Typically exposed to work in extreme outdoor environments – heat, cold, rain

• Work performed in an environment requiring exposure to fumes, odors, and noise

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .