Sr Subject Matter Expert (Support&Ops)

• NetApp Administration: Administer NetApp ONTAP clusters, nodes, SVMs, and aggregates. Manage volume provisioning (NFS/CIFS) and implement data protection using SnapMirror and SnapVault.

• Dell EMC Management: Perform storage provisioning, LUN creation, and mapping/masking on platforms such as PMAX, SRDF & DR activity.

• Pure Storage Operations: Manage FlashArray and FlashBlade environments using GUI, CLI, and the Pure1 portal for predictive analytics and capacity expansions.

• SAN Switching (Brocade): Configure and troubleshoot Brocade SAN switches. Perform fabric monitoring, zoning (creation/modification), and resolve connectivity or port-related failures.

• Capacity & Performance: Monitor storage utilization trends and perform capacity planning to accommodate business growth. Use tools like Active IQ, Unisphere, and Pure1 for performance tuning.

• Incident & Change Management: Provide L2/L3 support for storage incidents, perform root cause analysis (RCA), and execute firmware upgrades or OS patching following ITIL processes.

• Act as the final tier of technical support (L3) to resolve critical, high-impact storage outages and performance degradations.

• Perform deep

and implement permanent corrective and preventive actions.

• Collaborate with vendor TAC (NetApp, Dell, Pure) for hardware replacements and critical bug escalations.

• Develop and maintain operational runbooks, disaster recovery plans, and SOPs.

• Create scripts (Python/Ansible) to automate repetitive provisioning, reporting, and maintenance tasks.

• AFF (All Flash FAS)

• FAS (Fabric Attached Storage)

• ONTAP

• Snapshot

• Snapmirror

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• Dell Power Max 2000

• Dell ECS

• SRDF

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• X20

• M20

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• DCX SAN Switched

• Zoning