Sr. Associate - S&M - Digital Marketing 5B

EMEA Product content Sr Associate Goal of the position: § Subject Matter Expert responsible for taking on more complex activities, processes and/or providing training and support § Leading more complex projects using Lean Six Sigma methodology § Is able to deliver enhancements in assigned subject area § Must have ability to perform independently § Maintaining product content in GPIM (Global Product Information Management) § Uploading multimedia content to Adobe § Preparation reports based on the GPIM`s strategic reporting solution § Completing requests raised by Marketing Teams - depending on tasks assigned by Team Leader or Team Administrator § Ensuring availability, improve accuracy, consistency and quality of product data and other marketing content visible for customers in digital channels (including Youtube, SalesAid and other digital channels) § Responsible for being primary point of contact for EMEA Digital Operations and local marketing, to manage digital content associated with customer facing applications in a timely and accurate method according to Service Level Agreements § Analyze negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities § Recommendations for ongoing process improvements to drive efficiency and maximize value realization

Duties and responsibilities:

1. Develop expertise on processes and on data governance
2. Participate in deployment of new systems and/or new release of existing system including all necessary testing activities depending of process supported (if

applicable)

1. May be required to travel internationally if required
2. Responsible for monitoring work queues for new requests
3. Responsible for completing assigned tasks within SLA targets
4. Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
5. Train/consult internal customer in order to obtain prepare inputs
6. Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
7. Provide reports to assigned business team to enable end-to-end process visibility
8. Identify opportunities to improve data quality & reduce cycle time
9. May include coordination of various activities relevant for particular processes, including responding to general business and process related questions or

issues

1. May include training and deployment support pre and/or post go-live (bCom deployment)
2. Responsible for escalation of issues if needed
3. Could take on or assist with more specialist activities
4. Continuous improvement of processes and Lean Six Sigma project coordination.
5. Positively contributes to and supports team efforts and objectives
6. Could take on some Team Leader responsibilities during Team Leader absence
7. Other tasks assigned by Team Leader or Team Administrator