Ingeniero NOC 1889 Remoto Latam

with experience in technical support, IT infrastructure, and troubleshooting to monitor, diagnose, and resolve incidents across client technology environments. The ideal candidate is service-oriented, an effective communicator, and comfortable working in fast-paced environments while managing multiple incidents and priorities. ? Key Responsibilities

• Monitor, diagnose, and resolve incidents related to

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• Provide customer support via

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• Troubleshoot issues involving

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• Respond to and resolve

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• Identify root causes and implement solutions to reduce recurring IT issues.

• Administer and support

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• Provide technical support to internal

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• Escalate incidents to subject matter experts or higher support levels when necessary.

• Clearly document customer interactions, troubleshooting steps, resolutions, and results in the ticketing system.

• Contribute to the creation and improvement of technical procedures and service documentation.

• Work according to established service metrics and

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Requisitos

• 2+ years of IT, infrastructure, NOC, or technical support experience.

• Strong hands-on experience with

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• Experience with

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• Experience supporting

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• Knowledge and experience with

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• Experience with

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• Experience with

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• Experience with

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• Experience working with

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• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and customer service skills.

• Ability to work independently while maintaining a team-first mindset.

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Industry certifications are highly valued, including:

• Microsoft / Microsoft Server

• Microsoft 365

• SonicWall

• Cisco

• VMware

• CompTIA A+

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