Senior Administrator - Google Cloud Platform (GCP)
HCLTech
Chennai, Tamil Nadu, IndiaPosted 27 days agoDiscoveredMatch locked
Full-time
Job Summary
Gen AI
Key Responsibilities
- Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
- Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments.
- Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices.
- Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp.
- Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.
Skill Requirements
- Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture.
- Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis.
- Familiarity With Cloud Security Best Practices And Compliance Requirements.
- Experience In Knowledge Management And Training Methodologies.
- Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.
Other Requirements
- Optional But Valuable: Google Cloud Certified Professional Cloud Architect
Not included in the source posting: about the role, benefits.
Skills
gcpartificial-intelligence
Who can apply
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