Senior Track Lead
HCLTech
Hyderabad, Telangana, IndiaPosted 27 days agoDiscoveredMatch locked
Full-time
Job Summary
To be responsible for overseeing the operations of the support team including , ticket tracking and escalations to ensure smooth service delivery.
Key Responsibilities
- To monitor and track tickets/change requests and manage SLAs.
- To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
- To develop and guide the team members in enhancing their technical capabilities and increasing productivity
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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