Web Implementation Consultant/Associate

• Serve as the primary resource for Project Managers as we onboard customerstonew products. This entails answering questions during the onboarding process, consulting on product configuration, providing one on one training on new products and post go live support.

• Consult with theclient to understand theirvision and strategyfor theirwebsiteand provide recommendations andeffective techniques for web content.

• In addition towebsites,consultation,configuration and training around thefollowingproductsand processes: Mobile App, Roster Syncs, APIs,Beacons, Geofencing and Customer Relationship Management (CRM) systems.

• Determinescope of any custom configurations and builds according to specifications

• Engage with clients on best practices to ensure the unified suite of products is beingutilizedto full functionality

• Ability to manage multiple clients and projects/tasks simultaneously.

• Create documentation of standard practices for all tasks and projects

• Ability to understand customer business problems and clearly articulate business solutions to solve those problems.

• Conduct quality assurance checks of newly built websitesand other products, clearly documenting any issues found throughout and communicating them back to the appropriate team.

• Troubleshoot and root-cause website andmobile apprelated issues.

• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.

• Strong internal communication skills includingabilityto work with all levels of the organization (Project Management, Support, Product Management, Development, Sales).

• Interact with and coordinate the involvement of cross-functional teams as needed to meet project objectives

• Collaborate with Product Managers on client feedback and feature requests

• Collaborate with Support Staff and Leadership when customers are ready tobe transitionedto Support. Call out any unique client configurations andpossible knowledgegaps that may need to be addressed in Support.

• Ability to handle multiple projects across different product lines (Website, CRM, Reservation, Accounting/POS System)

• Operational knowledge of Relational Databases, Database Schema, SQL,VBScriptandMicrosoft Excel

• Familiarity with JavaScript,APIand CSS

• Proficiencywith CSS and HTML Knowledge

• Proven work experience in software or website product quality assurance

• Experience in Project Management paired with a strong understanding of customer support.

• Strong interpersonal skills and the ability to articulate ideas clearly,demonstratingpatience with users during the training process.

• Detail-oriented, has strong time and relationship management abilities, and excels in team development.

• Self-driven witha strong desireto teach clients on best practices and how to get the most out of their products

• Exceptional organizational skills, including attention to detail and multitasking.

• 4+ years of relevant and progressive experience

• Bachelor’s degree preferred

• Excellent written and verbal communication abilities, active listening skills, ability tomaintaincomposure, and self-motivation are allrequired.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way

• Do the right thing

• Say it straight

• Win together

• Own the outcome

If these values sound like you and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can.

Got questions? You can email us at .

Originally posted on Himalayas