Connecting Odds
HCLTech

Team Lead

HCLTech
Kuala Lumpur, Federal Territory of Kuala LumpurPosted 23 days agoDiscoveredMatch locked

About the role

jobColumnOne" role="region" aria-labelledby="jobColumnOneRegion" style="width:50%;"> Job Description Team Lead Kuala Lumpur, Federal Territory of Kuala Lumpur

Job Summary

Name of the role: Distributor Engineer Assistant  Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical  readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner  experience.  Designation: Distributor Engineer Assistant  Work Location: Malaysia Work model: Remote

Key Responsibilities

Scope of Work:

  • Support equipment order submission and coordination

o Assist in Bill of Materials creation for order fulfillment o Guide distributors on software and hardware product catalog

  • Track distributor certification progress to ensure compliance

o Ensure distributor understands certification roadmap and timeline o Provide structured weekly status reporting to stakeholders

  • Provide remote support for demo environment setup and readiness

o Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation o Coordinate timely escalation and resolution across teams

  • Explain or refresh any knowledge gap using existing training materials

o Coordinate with Distributor technical counterparts to ensure alignment o Utilize existing documentation to clarify HPE/Juniper solution functionalities Must have:

  • Strong networking fundamentals (routing & switching, IP addressing, subnetting, device

configuration, static/dynamic routing)

  • High attention to detail ensuring accuracy and quality of deliverables
  • Clear and professional communication (written & verbal)
  • Experience working in cross-functional/global environments
  • Technical academic background

Skill Requirements

Good to have:

  • Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA

Network+, CCNA)

  • Foundational understanding of network security (TLS, certificates, encryption)
  • Familiarity with Juniper and HPE networking platforms and solutions

Behavioral competencies:

  • Ownership mindset (takes accountability for tracking and follow-ups)
  • Proactive problem identification and escalation
  • Ability to operate in fast-paced environments
  • Strong collaboration across geographies and cultures

Expected results:

  • Drive 100% completion of technical certification plans for assigned distributors within 3

months

  • Ensure successful demo environment setup for 100% of assigned distributors within 6

months What This Role Is NOT

  • Own account relationship
  • Not development of automation solutions

Other Requirements

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