Customer Service Representative (Seasonal) | REMOTE

is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat

• Provides in-depth information about products and services to customers

• Resolves complex customer issues in a timely and efficient manner

• Follows up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently

• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed to resolve customer issues

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Minimum of 2 years of previous customer service experience, preferably in a call center environment

• Strong communication skills, both verbal and written

• Knowledge and experience with a CRM

• Proficient in using computers and various software applications

• Strong problem-solving skills

• Strong attention to detail

Having these qualifications are helpful, but not required

• Experience supporting customers via phone calls, chat and email

• Familiar with CRM systems and practices

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