IT Support Technician

• Provide 1st and 2nd, and 3rd tier support to SpaceX employees.

• Manage on site inventory and the total lifecycle of IT assets.

• Procure, configure and deploy computer hardware and mobile cellular devices.

• Troubleshoot software and hardware issues, in person and remotely.

• Configure and troubleshoot desktop, label and large multifunction printers.

• Network support and troubleshooting. From device connectivity to VLAN configuration.

• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.

• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.

• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

• High school diploma or equivalency certificate.

• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.

• Experience supporting Microsoft technologies.

• Experience supporting Mac iOS and Linux environments.

• Technical certifications (i.e. A+, Network+, MCSE).

• Working knowledge of audio-visual equipment.

• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.

• Able to work independently while maintaining patience with the constant interruptions.

• Due to the high visibility of this position, excellent written, verbal and phone communications skills.

• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).

• Must have valid driver's license.

• Ability to pass Air Force background check for Cape Canaveral.

• Must be willing to work all shifts, overtime, and/or weekends as needed.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .