Senior Team Lead - Customer Care
HCLTech
Houston, Texas, United StatesPosted 14 days agoDiscoveredMatch locked
Full-time
Job Summary
Order Management Agents are responsible for processing simple
to complex orders, and handling inquiries from the client with high
accuracy and efficiency.
Use deductive reasoning to make sound business decisions.
Follow best practices and work cross-functionally with multiple
teams to complete the above tasks and other daily job functions.
Key Responsibilities
Critical Skills
● Strong Decision making and Analytical Skills
● Solid Communication Skills for both oral and written
● “Googley” Mindset (Out of the box thinking)
● Researching Capabilities
● Ensure compliance to all company and business policies and
administer all open sales orders and ensure appropriate order
flow.
● Monitor and evaluate all order issues and resolve in discrepancies
in production metrics and ensure a high level of accuracy
● Process oriented and excels at attention to detail
● Management of the communication with the sales department
and other stakeholders
● Can work with minimal supervision
Skill Requirements
Graduate of any 3/4 year degree;
Preferred knowledge in Order Management and
Salesforce/Oracle
Excellent communication skills - oral and written
Other Requirements
null
Not included in the source posting: about the role, benefits.
Skills
salesforce
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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