Remote Pharmacy Care Coordinator, MA (Contract to Perm)

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:

• Conduct high-volume outbound telephone outreach to patients to introduce Evergreen's pharmacy service, establish rapport and trust, and guide patients through enrollment.
• Deliver clear, standardized messaging over the phone — using approved scripts and talking points to drive consistent, informed enrollment decisions and manage patient questions and objections.
• Obtain and document patient consent by phone, and capture the information needed to enroll the patient.
• Make the necessary changes in the EHR based on the patient's decisions — updating the patient's preferred pharmacy, triggering electronic prescriptions (eRxs) to the pharmacy partner, and accurately documenting consent or decline in the patient's chart.
• Manage outreach queues and follow-up cadences, completing multiple contact attempts per patient and prioritizing outreach based on urgency and targets.
• Accurately document all call activity, outreach attempts, accepts/declines, and coordination activities in Evergreen's clinical and operational systems, supporting accurate enrollment and success-rate tracking.
• Meet call center performance expectations, including call quality, productivity, average speed of answer, and enrollment/conversion targets.
• Uphold patient privacy and confidentiality standards in accordance with HIPAA and organizational policies.
• Other duties consistent with this role, as assigned.

• While this position is

• Current Medical Assistant certification (CMA/RMA).
• Experience in a telephonic, call-center, or high-volume outbound patient/customer outreach environment.
• Strong interpersonal and communication skills, with the ability to build trust and engage patients over the phone.
• Experience in healthcare, pharmacy, care coordination, or other patient support roles.
• Comfort and proficiency working within an electronic health record (EHR/EMR) — documenting encounters, reviewing medication lists, and making authorized updates.
• Strong organizational skills and attention to detail, with the ability to manage multiple patients, tasks, and follow-ups across an outreach queue.
• Working knowledge of HIPAA and a demonstrated commitment to protecting patient privacy and PHI.
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Able to work effectively in a primarily remote environment:
• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended

• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role

• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• Prior experience in a healthcare call center or telephonic patient outreach/enrollment role.
• Bilingual (English/Spanish)
• Experience with phone-based consent capture or enrollment workflows.
• Background in care navigation, including connecting patients to community resources and addressing social determinants of health.
• Familiarity with common chronic disease medications and prescription coverage terminology.

Evergreen Nephrology ’s total rewards program is designed to support you in and outside of work. You can expect:

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws. If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at . Originally posted on Himalayas