Sr Administrator (Support & Operations)
HCLTech
Noida, Uttar Pradesh, IndiaPosted 20 days agoDiscoveredMatch locked
Full-time
Job Summary
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
The ideal candidate should possess:
- Strong process knowledge of SD with minimum 2 years of experience
- Minimum 2 years of experience as Quality Analyst
- Candidate should have good Communication skills.
- Candidate should know how to use excel and presentation
- English B2 level
- Appropriate required language at B2 level or higher (refer to previous email)
Competencies:
- Process Knowledge
- Communication skills
- MS Office knowledge
- Presentation skills
- Interpersonal Skills
- Excel Knowledge
Roles and Responsibilities:
- Daily audits followed by coaching and feedback
- Daily Analysis followed by coaching and feedback
- Publishing dashboard and trend of audit/analysis-weekly/monthly
- Tracking progress of agents
- Developing briefings basis common findings from audits/analysis fortnightly
- Coming up with Process Level Improvement along with taking those to closure
- Weekly/Monthly Technical Audit and CSAT review calls
Skill Requirements
null
Other Requirements
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Not included in the source posting: about the role, benefits.
Skills
excel
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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