Health Care Coordinator
Amazing Opportunity and Great Place to Work!
Click Here.
We invite you to join our team! Learn more at careers.alight.com .
About the Role
The Navigation Care Coordinator, as part of the Health Navigation team, assists employees and beneficiaries with administrative processes following a death. Responsibilities include handling inbound calls to assess needs and provide guidance. The role requires exceptional customer service skillset, professionalism, and emotional intelligence.
Responsibilities
- Providing high-touch guidance by taking ownership of death process details and being a single point of contact when a death is reported.
- Educating and act as a trusted partner throughout the death process.
- Identifying best form of communication through the death process.
- Identifying and provide explanation of benefits available.
- Setting clear expectations on information needed to process death claims via the various vendors.
- Coordinating the gathering of specific information required for filing claims, enrolling in applicable benefits and ensuring benefits are distributed accordingly and timely.
- Providing directives when additional information may be needed for processing claims, where applicable, and coordinate with vendors as needed.
- Documenting all research, email and phone communication within the case management system.
- Facilitating vendor connections through warm transfers or by providing contact information.
- Adhering to all confidentiality and HIPAA requirements. with respect to any aspect of the data handled or services rendered in the undertaking of the position.
Requirements
- Possess sound written and verbal communication skills.
- Possess excellent customer service and customer resolution skills.
- Able to be Flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change.
- Able to work effectively in a team environment.
- Possess BenAdministration experience for one year or more is required.
- Possess Basic understanding of industry terminology.
- Possess attention to detail, time management and decision-making skills
- Able to navigate multiple technical environments using different hardware and software platforms, including the Windows environment.
- Possess School diploma required, Two years relevant experience in telephonic customer service.
Application and Interview
Not included in the source posting: about the role, what you'll do, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.