Customer Success Specialist - Fully Remote | Upto $35K/yr
mercor
IndiaPosted 12 days agoDiscoveredMatch locked
RemoteContractorCustomer Service
Mercor
connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include
Benchmark
,
General Catalyst
,
Peter Thiel
,
Adam D'Angelo
,
Larry Summers
, and
Jack Dorsey
.
Position
Customer Success Engineer (India)
Role Responsibilities
- Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our
AI
+
SaaS
stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.
Must-Have
•
Ability to debug web applications. Degree in Computer Science
,
Software Engineering
, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
•
Experience building modern web applications ( React
,
Node
,
Flask
,
Next.js
, etc.) OR
2-5 years
of experience supporting customers on such web applications.
•
Comfortable with AI systems
. Experience exploring behavior of
AI tools
(fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
•
Preferred
•
Familiarity with how modern AI APIs
work (
OpenAI
,
Anthropic
, etc.) or how agent frameworks (
LangChain
,
AutoGPT
, etc.) function is a plus.
Application Process (Takes 20–30 mins to complete)
•
Upload resume
•
AI interview based on your resume
•
Resources & Support
•
For details about the interview process and platform information, please check
•
For any help or support, reach out to
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Originally posted on Himalayas
Not included in the source posting: benefits.
Skills
artificial-intelligenceflaskjavascriptlangchainnext-jsnode-jsreactux
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.