Cloud Account Executive

• You will own the full sales cycle from lead to close

• Establish lasting relationships with senior executives and decision-makers

• You will foster new relationships for Slack through outbound efforts

• Help educate customers on the value of Slack throughout the adoption cycle

• You navigate key decision makers to build Slack awareness within organizations

• Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion

• You will initiate, negotiate and close new and expansion contracts with customers

• You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries

• You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

• You will prepare and educate customers on new features and releases

• You will monitor and identify adoption and utilization trends

• Provide recommendations based on customer's business needs and usage patterns

• You will conduct periodic customer health-checks with an emphasis on customer happiness

• You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Partnering with internal resources in order to drive additional value and expertise

• Educating customers on the value of our products in a consultative way

• Generating pipeline that leads to closed revenue and quota attainment

• Selling on value and return on investment vs. technical functionality

• Building credibility and trust while influencing buying decisions

• Uncovering business initiatives and pain points to map back our solutions across multiple lines of business

• Creating demand by uncovering business problems and matching them to our solution

• Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level

• 5-8+ years of Enterprise Account Executive experience

• Relevant sales experience, preferably in a SaaS organization

• Experience managing a pipeline and closing large contracts

• Excellent communication skills both with customers and within an organization

• Shown negotiation and closing skills

• Consistent track record of navigating within large and mid-market organizations

• Ability to develop senior level relationships quickly and effectively

• Experience presenting to senior managers and the C-suite

• Ability to handle multiple opportunities simultaneously at various stages of the buying process

• Takes an active interest in increasing customer satisfaction and deepening customer relationships

• Ability to be flexible and adaptive

• Experience with enterprise SaaS vendors preferred

• Some travel required

• Fluency in English

• World class enablement and on-demand training - check out Trailhead.com for a sneak peek!

• Sandler Sales Training

• Week-long product bootcamp

• Fast Ramp mentorship program

• Weekly 1:1 coaching with your leadership

• Clear path to promotion with accelerated leadership development programs

• Exposure to executive thought leaders with a passion for living our values

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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