Microsoft Dynamics 365 CRM - Functional Consultant

Infosys

Tokyo, JapanPosted 27 days agoDiscoveredMatch locked

Software Engineering

About Infosys

: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. ▶Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys

Microsoft Dynamics CRM シニアコンサルタント

弊社インフォシスは、技術サービスとコンサルティングの分野で世界をリードする企業です。 50カ国以上において、お客様がデジタル変革を進めるための支援を行っています。エンジニアリングからアプリケーション開発、ナレッジマネジメント、ビジネスプロセスマネジメントまで、弊社はお客様の本質的な課題の特定とその解決を支援しています。世界各地に19万人以上のイノベーターを擁する弊社のチームは、業界やテクノロジーを横断して培った想像力、知識、経験を活かし、すべてのプロジェクトにおいて高い付加価値を提供しています。

必要なスキルおよび経験

弊社チームの一員として活躍いただく、Microsoft Dynamics 365 CRM 機能コンサルタントを募集しています。本ポジションに求められるのは、ビジネス部門のステークホルダーと密接に連携し、要件の把握、拡張性の高いソリューションの設計、CRMアプリケーションの設定、ならびにプロジェクトの成功に向けた推進です。また、高いビジネス理解力、優れたコミュニケーション能力、そして Dynamics 365 CRM に関する実務経験が求められます。 • ビジネス部門のステークホルダーと連携し、要件のヒアリングおよび文書化

Fit-Gap分析を実施し、最適なCRMソリューションを提案

Dynamics 365 CRM の各モジュール（Sales、Customer Service、Marketing、Field Service）の設定およびカスタマイズを実施

機能要件、業務プロセスフロー、ソリューション仕様の設計およびドキュメント作成を実施

開発者やソリューションアーキテクトなどの技術チームと連携し、円滑な導入・実装を推進

システムテストの実施、UAT（ユーザー受入テスト）の支援、ならびにエンドユーザー向けトレーニングを提供

データ移行、システム統合、レポーティング要件への対応を支援

導入後の運用サポート、機能改善、トラブルシューティングを実施

Dynamics 365 CRM および Power Platform の最新機能を常に把握し、ベストプラクティスに基づいた提言を実施

日本語と英語でのビジネスレベルの言語能力

必須スキル

コンピュータサイエンス、情報システム、ビジネス、または関連分野における学士号

Dynamics 365 CRM における機能コンサルタントまたはビジネスアナリストとしての8年以上の実務経験

Dynamics 365 CRM のエンティティ、ワークフロー、ビジネスルール、業務プロセスに関する深い知識

要件定義、ギャップ分析、ソリューション設計、およびドキュメント作成の経験

Power Platform（Power Automate、Power Apps、Power BI）に関する知見または実務経験

優れたコミュニケーション能力、分析力、および問題解決能力

部門横断型チームと協働し、複数のステークホルダーをマネジメントできる能力

歓迎スキル

Microsoft認定資格（Dynamics 365 Fundamentals［CRM］または Functional Consultant Associate）

アジャイル開発手法でのプロジェクト経験（Azure DevOps、Jira など）

CRMシステムの統合およびデータ移行プロジェクトに関する経験

Role: CRM Senior Consultant - MS Dynamics D365 Customer Experience

Location: Tokyo Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements

Skills & Experience Required

Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM. • Work with business stakeholders to gather and document requirements.

Perform fit-gap analysis and propose appropriate CRM solutions.
Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).
Design and document functional requirements, business process flows, and solution specifications.
Collaborate with technical teams (developers, solution architects) to ensure successful implementation.
Conduct system testing, support UAT, and provide end-user training.
Assist in data migration, system integrations, and reporting requirements.
Provide post-implementation support, enhancements, and troubleshooting.
Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.
Near native level of Japanese to speak with our key customers in the market

Mandatory Skills

Bachelor's degree in computer science, Information Systems, Business, or related field.
8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.
In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.
Experience in requirement gathering, gap analysis, solution design, and documentation.
Exposure to Power Platform (Power Automate, PowerApps, Power BI).
Strong communication, analytical, and problem-solving skills.
Ability to work with cross-functional teams and manage multiple stakeholders

Preferred Skills

Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.
Experience in Agile delivery methodologies (Azure DevOps, Jira).
Prior experience with CRM integrations and data migration projects.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN) • Term Life Insurance

Referral Bonus Programs
Year-End Tax Support
Paid annual leave and bereavement Leave and Statutory Holidays
Short Working Hours for employees with caregiving responsibilities.
Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance
Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
Workplace Amenities: On-site amenities include complimentary beverages.

Our recruitment and selection process

is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Here from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Not included in the source posting: what you'll do, benefits.

Skills

agileartificial-intelligenceazuredevopsjirapower-bi

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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