Training Delivery Manager

• Collaborate with senior management to review curriculum and identify new training needs
• Assess team performance and recommend solutions to address gaps and enhance results
• Oversee the rollout of training and leadership development programs, ensuring successful adoption
• Define objectives for all training initiatives and measure their effectiveness
• Provide coaching and development to employees during and after training sessions
• Coordinate resources, schedules and logistics for seamless training delivery
• Manage external resources to optimize quality and cost efficiency
• Stay current with learning strategies and facilitate training sessions as needed

• Fast paced office environment
• Travel as required

• Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience

• 5+ years training experience
• 3+ years management experience
• 2+ years project management experience
• Call Center experience

• Strong verbal and written communication skills
• Ability to communicate across all levels of the organization
• Professional interaction with the public
• Ability to maintain confidentiality
• Effective under pressure with sound decision-making and problem-solving skills
• Project management skills with ability to manage multiple priorities and meet deadlines
• Proficient with computers, spreadsheets, databases and MS Office applications
• Ability to work independently and lead teams
• Advanced skills in evaluating training impact and knowledge of adult learning principles
• Skills in teambuilding, facilitation and presentation

#LI-JL3 HTR500 2026-80576 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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